Return Policy Page
Sample Return Policy for FreeDoorStep.in
Return Policy
At FreeDoorStep.in, we strive to ensure customer satisfaction with every order. However, we understand that sometimes returns may be necessary. Below are the details of our return policy:
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Food Items:
- All returns for food items must be initiated and completed on the same day of delivery.
- The food item should be in its original condition and packaging.
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Non-Food Items (Groceries, Vegetables, Fruits, Fish, Document Transit, etc.):
- Returns for non-food items can be initiated within 1-3 days of delivery.
- The items should remain unused, undamaged, and in their original packaging for a successful return.
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Return Process:
- Contact our Customer Support at +918220026288 or Business WhatsApp +917395885151 to initiate a return.
- Provide details of the order, including the receipt or order ID.
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Refunds:
- Once the returned item is received and inspected, a refund will be processed.
- Refunds will be issued via the original payment method or as store credit, as per customer preference.
Note:
- Returns are subject to verification and approval by our team.
- Perishable items, such as fish and vegetables, must be returned promptly to ensure quality checks.
- For document transit services, any issues must be reported on the same day as delivery.
For further assistance, feel free to reach out to us. We value your business and aim to provide the best service possible!
